Enterprise Broadband Solutions
Support
Platinum Communications provides a variety of services to its customers. Therefore we have a wide variety of servers to allow for this, below are some of the common servers needed by our customers, be it email, FTP, Newsgroup or DNS settings.
Email:
Server names
Incoming POP3: mail.platinum.ca
Outgoing SMTP: mail.platinum.ca
Our emails server require SMTP authentication. Please ensure that you turn this on in your email client. Also, please ensure that when you are entering your username in either Webmail or your email client, use your full email address etc: yourname@yourdomain.ca
The links below are guides on how to setup your email client.
VOIP Support
Please click on the links below to download the setup guides and user manuals for our VOIP service
Newsgroups
NNTP: news.platinum.ca All our customers are able to connect to the news server, here are links to a couple of newsgroup readers.
Nameservers
For those of you who host a domain with Platinum Communications, listed below are the name servers needed for your name registrar ns1.platinumcommunications.net ns2.platinumcommunications.net These names are needed for your name registrar in order to find your hosted domain with us.
DNS For those of you who use a STATIC IP, below are listed the DNS servers that you will need to enter under TCP/IP settings on your system for you to be able to resolve domain names. Primary DNS: 69.31.192.11 Secondary DNS: 69.31.192.12 These are needed for STATIC IP customers only.
FTP
If you are hosting with us, you probably want to upload your website to us. Listed below are the settings for logging into and uploading your website. If you are using internet explorer you would use ftp://www.yourdomainname.com If you are using an FTP program you would use www.yourdomainname.com Once connected you would then change to the /web directory and use that for your website. All website content is read from here with the default first file being index.html
Thank you, if you need further assistance please do not hesitate to contact us at the information listed below.
Telephone Support: 1(866) 301-4590
Hours of operation
Mon-Fri: 8:00 am 10:00 pm
Sat: 9:00 am 5:00 pm
Sun: 10:00 am 6:00 pm
Holidays: 10:00am to 4:00pm
E-mail Support: support@platinum.ca
After hours non-urgent support issues will be handled the next business day.
Charges will apply on all issues associated with technical support that are not related with the functions of Platinum Communications.
